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Return Policy
We hope you love your Senja by Maddie piece, but if something isn’t quite right, here’s how returns and exchanges work:
Standard Items
If you purchased a pre-made item (not custom or made-to-order), you have 14 days from the date you receive your order to request a return. Once approved, you’ll have an additional 14 days to send the item back.
To be eligible for a return, items must be:
- Unworn and in their original condition
- With all original tags/labels still attached
To request a return, please email info@senjabymaddie.com with your order number and reason for return.
Refunds will be processed back to your original payment method within 7 working days of receiving your return. Shipping fees are non-refundable.
Custom and Made-to-Order Items
Due to the personalised and handmade nature of our custom and made-to-order pieces, we do not accept returns or offer refunds on these items. This includes knitwear, upcycled pieces made to your measurements, and any items marked “made-to-order” or “custom”.
This is in line with UK consumer law under the Consumer Contracts Regulations.
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and we’ll make it right.
Exchanges & Store Credit
We’re happy to offer exchanges on eligible items, provided we have the size or style you’d like in stock.
Please email info@senjabymaddie.com with your order number and the item/size you’d like to exchange for, and we’ll confirm availability.
If we don’t have your preferred item in stock, you can choose to:
- Receive a refund (for eligible items)
- Receive store credit to use on a future order
Questions?
Drop us an email at info@senjabymaddie.com – we’re happy to help.